After you receive your package, please open it immediately and inspect its contents. If you are calling M-F after 5:00 pm, please contact us via firstname.lastname@example.org and provide the following information:
Once we have been alerted, we will investigate and work directly with you to resolve the issue.
Please do not discard any items while a case is being investigated. Please do not refuse a package. Please do not return a package.
Refunds are issued only in the following cases:
To file a claim and start the investigation, you must provide pictures and other proofs.